Bosch And Audi Sign Event Data Recorder License Agreement

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Bosch And Audi Sign Event Data Recorder License Agreement

Pending National Highway Traffic Safety Administration (NHTSA) regulation will require EDRs to be installed in all light-duty vehicles manufactured after September 2014, Bosch says.

Counterman Staff
By Counterman Staff
Published:

WARREN, Mich. – Audi AG and Bosch Automotive Service Solutions have entered into a licensing agreement to allow Bosch access to Audi Event Data Recorder (EDR) system information. EDR access will be used to communicate with Audi passenger vehicles via the Bosch Crash Data Retrieval (CDR) tool, used to analyze and understand vehicle behavior before and during crashes.
 
Bosch’s CDR is used by law enforcement, accident investigators and insurance companies to retrieve EDR information from vehicles produced by several automakers.
 
Auto manufacturers of passenger cars and light trucks that store EDR information are required to comply with the National Highway Traffic Safety Administration (NHTSA) final rule, 49 C.F.R Part 563, dated September 2012. This federal regulation requires manufacturers to ensure that a commercially available tool is available to read out EDR information within 90 days of the first sale of a vehicle into the U.S. market.
 
“Adding Audi vehicles to our list of supported vehicle manufacturers further expands our support to the government, the automotive industry and the other related industries that rely on EDR information.” said Bernd Heppner, vice president of Bosch Automotive Service Solutions.
 
Bosch leads the market in EDR readout technology. Since 2000, Bosch CDR products have been trusted internationally by law enforcement, crash researchers, auto manufacturers and government agencies to access EDR information on a wide range of passenger cars, light trucks and SUVs.
 
A Bosch CDR Tool and software subscription allows the user to retrieve EDR records from many of the vehicles on the road today.
 
“Bosch continues to work with manufacturers to readout EDR data on an ongoing basis to strengthen the usability of the CDR Tool,” added Heppner.
 
The CDR Tool and related software are available commercially for purchase in the U.S. and Canada.
 

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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