Bosch Announces Rain, Snow Or Shine Beam Wiper Blade Promotion  

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Bosch Announces Rain, Snow Or Shine Beam Wiper Blade Promotion  

The two-part promotion includes both a rebate premium offer with purchase, as well as a sweepstakes with no purchase necessary to enter.

Counterman Staff
By Counterman Staff
Published:

bosch-perfectview-beam-blades-promotion-1LAS VEGAS – Robert Bosch LLC, a worldwide supplier of automotive parts and systems to original equipment manufacturers (OEMs) and the independent aftermarket, has announced the Bosch “Rain, Snow or Shine” beam wiper blade promotion to remind motorists to check their wiper blades as they head into the winter driving season. The two-part promotion includes both a rebate premium offer with purchase, as well as a sweepstakes with no purchase necessary to enter.

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From Oct. 31, 2016, through Feb. 28, 2017, consumers can choose a Bosch-branded sun shade or ice scraper rebate premium with the purchase of a set of Bosch ICON, Bosch Evolution, Bosch Clear Advantage or PerfectView beam wiper blades from participating retailers. Rebate submissions can be submitted either online or via USPS.

In addition, all consumers – with no purchase necessary – can enter for a chance to win a suite of Bosch kitchen appliances in the “Win a Bosch Kitchen” Sweepstakes. The prize includes a Bosch dishwasher, stove, refrigerator and microwave.

It’s important to both see and be seen on the road, particularly in the tumultuous winter weather months, and beam wiper blades offer advantages over conventional blade designs. Most notably, the bracketless beam design has no hinges or joints where ice and snow can collect and impair performance.  It also applies uniform pressure along the length of the blade for a clean, consistent wipe.

The Bosch portfolio of beam wiper blades offers a range of best-in-class design and performance blades to meet the needs of today’s consumers.  

For more information on Bosch beam wiper blades, visit www.boschautoparts.com/en/auto/wiper-blades.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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