Getting In-Sync
Open communication between employee and employer is the best way to ensure a lasting and mutually beneficial relationship. Not having it is a sure way to destroy a business.
Posting Lost Sales: Is Your Store Losing Business?
It’s a fact of doing business: If you want to capture total customer demand, lost sale posting is necessary. Unfortunately, it’s something that many parts store owners and managers don’t routinely perform. And that’s hurting business.
Lighting the Way
Advances in new lighting technologies are creating opportunities for store managers who want to offer as many lighting choices as possible. This is, of course, difficult in most product categories, but especially tough in lighting as suppliers expand their offerings. And then there’s the customer. The proliferation of new types of lamps and bulbs can
Parts Pros vs. The Internet
The proof is in the pudding, as they say. This year’s PARTS Supplement proves there is no replacement for expert counter pros.
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world
Redefining Reman: Challenges and Opportunities in an Evolving Category
While the response to last month’s article, “The Collapse of American Remanufacturers Inc: An In-depth Look at ARI’s Fall into Bankruptcy,” was overwhelmingly positive, some felt that it put remanufacturing in a less-than-positive light. Curious about reman’s future, we asked remanufacturers and distributors to discuss reman’s opportunities, and how the reman industry is addressing new off-shore challenges.
Import Insights: Paper Catalogs vs. The Computer
Although computer-based cataloging has become the norm in sourcing parts, there are still great benefits to using good ol’ paper.
A Shop’s Perspective: Dealing with Store & WD Sales Reps
Attention sales reps: To maintain a healthy business relationship with customers, it’s best to know your clients, fulfill their needs and, most importantly, value their time.
The Collapse of American Remanufacturers Inc: An In-Depth Look at Ari’s Fall into Bankruptcy
At one time, American Remanufacturers, Inc. (ARI) was huge, with a near legendary aftermarket executive at the helm. But in the span of 25 months, the honeymoon between ARI and its new CEO Larry Pavey was more than over — it had ended in a bitter divorce that jeopardized the reputation of a respected leader,
The Plan Behind Plan-O-Grams
How Smarter In-Store SKU Placement Can Dramatically Improve Sales
To Join or Not to Join a Program Group
Changes in the repair business have made program group service dealer programs attractive for many shops. What are the benefits that will help you sign up more prospects?
Customer Retention Management
Retaining your customers is essential in running a business. After all, it’s much more difficult to gain a new customer than to keep one.