The Best Bang for Your Buck
Looking for the best way to maximize your investments? Trade credits may be the answer.
Timing Kits: An Aftermarket Solution
Availability can be a tricky thing, as parts may really not be available through the aftermarket in some cases. But in others, technicians may merely assume certain parts are dealer-only.
Keeping it Clean with Vehicle Filtration
Whether it’s in the engine oil, air, transmission, fuel line or passenger compartment, filtration is all about trapping contaminants.
Consumer Aftermarket Behavior Study
In partnership with Industrial Marketing Research, Counterman presents consumer and technician sourcing habits for 10 critical product categories. Click here to read: CABS Intro Click here to read the consumer analysis of: AC Compressors Click here to read the consumer analysis of: Ball Joints Click here to read the consumer analysis of: Brake Pads Click
What’s Wrong with Customer Service?
I’m sure I’m not alone in noticing that today’s generation of young people has no idea what true customer service is all about. It’s up to us older folks to change their way of thinking.
A Question & A Challenge
This month includes an exclusive column on the importance of training and strategic networking from the University of the Aftermarket’s Jimsey Keith.
Your Greatest Asset
Many aftermarket retail and wholesale buisness owners claim that their employees are their greatest assets. Yet it seems as if every industry is ahead of the aftermarket when it comes to excercising the importance of continuous training and development.
Inventory Management: The Quickest Wins the Race
In the fast-moving world of retail sales, having the right part on the shelf is more often than not the difference between making the sale — or losing it.
Top 20 Super Stores 2006
This month, Counterman examines those store groups that made notable acquisitions or changes over the last 12 months.
The Top 10 News Makers of 2006
For the third year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected 10 individuals who have made an impact on the industry this past year.
Just a Few Words
Sometimes all it takes is a few simple words to brighten a service dealer’s day. And most of the time, those words result in a parts sale you otherwise could have missed.
Winter Weather Means Severe Duty
It’s winter across most of the United States, bringing with it some tough weather. Of course, most of your customers understand the importance of winterizing their vehicles in preparation for the deep-freeze: snow tires, an antifreeze flush and fill, using a winter-grade motor oil and a thorough inspection of the starting and charging system. In