We all know returns are inevitable.
In many cases, the customer has simply ordered the wrong kit and, with a quick verification, that kit can go back into stock, and the customer is given credit. But in other cases when there’s a warranty claim, it can be challenging to determine if parts in the kit are correct with just a glance or a shake.
Manufacturers take warranty claims seriously, and there will be a thorough investigation of the return to determine if the part is truly defective or was incorrectly installed.
Counter professionals are on the front lines. There are some easy steps you can take to prevent getting stuck with a fraudulent return.
This video is sponsored by Continental.