Delphi Product & Service Solutions Announces 2015 Dream Shop Sweepstakes

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Delphi Product & Service Solutions Announces 2015 Dream Shop Sweepstakes

New for 2015, three sweepstakes finalists will be flown to Detroit in January to attend the 2016 North American International Auto Show and attend a special event where the grand prize winner will be announced.

Counterman Staff
By Counterman Staff
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TROY, Mich. — Delphi Product & Service Solutions launched its annual Delphi Dream Shop Sweepstakes in the U.S. and Canada. For the grand prize, Delphi will equip one lucky professional automotive technician with $10,000 to build their own Delphi Dream Shop. Hundreds of other prizes will be awarded monthly, weekly and instantly.

The winning technician can use the grand prize to upgrade his existing workspace or build his ultimate Dream Shop. Technicians can register at the dedicated Delphi Dream Shop website (delphidreamshop.com) or through Delphi’s Facebook page (facebook.com/DelphiAutoParts).

New for 2015, three sweepstakes finalists will be flown to Detroit in January to attend the 2016 North American International Auto Show and attend a special event where the grand prize winner will be announced.

“This year, we’re adding to the excitement of the Delphi Dream Shop sweepstakes with new prizes and more ways for technicians to win, including monthly gas card giveaways for posting photos of your favorite car,” said Philippe Desnos, president, Delphi Product & Service Solutions. “In addition, as part of the sweepstakes, we’ll also be selecting ten student technicians who will each receive a $500 grant. As cars become more and more electronic, education is critical for technicians to ensure they can effectively diagnose and resolve issues on these complex systems.”

In addition to the grand prize, technicians are eligible to win monthly prizes of action camcorders, weekly prizes of Delphi mechanic gloves and shop stools, plus hundreds of instant prizes including Delphi fender covers, lunch coolers and hats. Technicians are encouraged to enter early and visit often. Official rules can be found at delphidreamshop.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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