Inventory Management: The Quickest Wins the Race

Inventory Management: The Quickest Wins the Race

In the fast-moving world of retail sales, having the right part on the shelf is more often than not the difference between making the sale — or losing it.

At the recent APA/Professional’s Choice group annual convention in Miami, APA President Dan Freeman commented about the importance of inventory management.

“The automotive marketplace will continue to fragment, as no nameplate becomes dominant,” Freeman told APA members and suppliers. “Parts mixes will change. If you’re not stocking maintenance items for South Korean nameplates, you’re already behind the curve. If you can’t deliver the part in a reasonable amount of time, you will lose the sale.”

Certainly, inventory management is king, especially in the quickly changing world of the aftermarket distributor. Products change, new models are introduced and manufacturers create new technologies that replace existing SKUs. That all creates a moving target when determining the right inventory mix for a given marketplace.

No where is this more apparent than in the fast-moving world of retail sales, where having the right part on the shelf is more often than not the difference between making the sale — or losing it. The stakes get even higher among impulse purchases, which include automotive products such as chemicals, visibility and appearance products. Those distributors that are able to keep the right products in stock are the ones that make the sale. It’s that simple.

But knowing which products are the right ones is far from simple. Data from companies such as R.L. Polk help distributors and manufacturers determine which products should be manufactured or stocked in a particular location, based on spreadsheets of vehicle populations. Vendor managed inventories are used by both program groups and distributors to refine product mixes. It is far from an exact science, however, and the costs for making the wrong inventory decisions can spell trouble. Too much inventory is a financial strain. Too little restricts sales.

According to a study conducted at the University of Pennsylvania’s Wharton School of Business, researchers found that running a lean inventory operation is not necessarily associated with a better bottom line. The study, which looked at more than 722 companies across many industries, found that inventory levels alone do not have a significant and negative relation to current or future profitability.

The study concluded that what really impacts a company’s profitability is what researchers termed “Elasticity of Inventory” — in other words, how quickly a company can adjust inventory to meet changes in the marketplace and demands from customers.

“Superior earnings are associated with the speed of change/responsiveness in inventory management,” researchers concluded. Companies that increase inventory levels swiftly to meet greater demand or decrease levels when demand slackens are more profitable.

And so, knowing your inventory and marketplace is just as important as being able to refine and retool your inventories to match it in a quick and timely manner.

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair