MAM Software Reports Successful SEMA, AAPEX Shows

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MAM Software Reports Successful SEMA, AAPEX Shows

During AAPEX, the company showcased updates to its business management solutions, including the latest version of Autopart, its Windows-based point-of-sale, inventory and e-commerce system for parts distributors, dealers and jobbers.

Counterman Staff
By Counterman Staff
Published:

MAM Software Inc. (NASDAQ: MAMS), a leading provider of automotive business management solutions, has returned from a very successful and productive Automotive Aftermarket Industry Week (AAIW). AAIW took place Nov. 1-4, 2016, and MAM attended both major trade exhibitions: the Automotive Aftermarket Products Expo (AAPEX) and the Specialty Equipment Market Association (SEMA). The exhibitions were held at the Sands Expo Convention Center and the Las Vegas Convention Center, respectively.

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During AAPEX, the company showcased updates to its business management solutions, including the latest version of Autopart, its Windows-based point-of-sale, inventory and e-commerce system for parts distributors, dealers and jobbers.

It also presented Autopart Online, a Software as a Service (SaaS) version of Autopart that uses fully managed, remotely-hosted servers to eliminate the need for in-house server hardware and maintenance. The software has been made using Microsoft.NET to improve its speed and is future-proofed to be compatible with subsequent operating systems.

MAM also demonstrated a range of complementary solutions, including its Warehouse Management Software (WMS) module. Integrating fully with Autopart, it offers extensive capabilities to manage stock movements throughout a warehouse, giving a clear, accurate picture of warehouse inventory at all times.

At SEMA, MAM demonstrated the most recent version (8.2) of its well-known tire dealer software, VAST. These included integration with MyCARFAX, Epicor’s Lasercat3 catalog, and improvements to vTire lookup. A new feature for selling lifetime service warranties was also unveiled, along with enhanced options to control discounts.

In addition, MAM introduced new tablet applications that offer detailed vehicle inspection data and streamlined inventory management. These provide new electronic forms for commercial road service and wholesale tire deliveries allow for simpler record keeping.

“We had a productive week at both AAPEX and SEMA. We had the chance to meet with a number of prospects, showing them how our products can help their business to achieve great results. In addition, we were able to catch up with current customers and introduce many of our new product enhancements.” said Lance Brierley, General Manager of MAM Software Inc.

“Our integration with Autoserve1 received a very positive level of interest at the SEMA show. We are looking forward to growing our partnership with them and providing our customers with an industry leading solution.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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