National Auto Parts Warehouse Joins HDA Truck Pride With AJW Acquisition

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National Auto Parts Warehouse Joins HDA Truck Pride With AJW Acquisition

AJW operates a 165,000-square-foot modern facility that serves more than 200 jobbers and 12 Southeast Auto Parts stores.

Counterman Staff
By Counterman Staff
Published:

National Auto Parts Warehouse joins HDA Truck Pride with the acquisition of Associate Jobbers Warehouse (AJW) of Boaz, Alabama. AJW has been in business since 1955 and has been a long-standing member of HDA Truck Pride. AJW operates a 165,000 sq. ft. modern facility that serves more than 200 jobbers and 12 Southeast Auto Parts stores.

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With the acquisition of AJW, National Auto Parts Warehouse now has a facility that services Alabama, Western Florida, Georgia, Tennessee, Louisiana, South Carolina, Kentucky and Mississippi. The companies will be operating from 15 DCs in the US and Canada. Founded in 1969, National Auto Parts Warehouse now distributes over 700 lines and is a leader in marketing traditional, performance and truck accessories in North America.

National Auto Parts Warehouse is now another step closer in completing their geographic coverage. The acquisition allows NPW, AJW and HDA Truck Pride another means for growth, and continued service to the customer.

Larry Pacey, President and CEO of NPW offered these words; “This deal is our largest acquisition to date! Associate Jobbers gives us another step in completing our coverage of geography where we had gaps. We are closing in on having facilities in major population centers that allow us to have a same or next day delivery program that our customers desire. With the AJW acquisition, it also allows for our expansion into Commercial Vehicle.”

“We are excited for the NPW and AJW team and the new doors this acquisition opens for them. We look forward to working with the team as they continue to grow. We are very pleased to have such forward thinking and growth oriented members,” offers Tom Tecklenburg, CCO of HDATP.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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