Strategies to Decrease Automotive Aftermarket Parts Returns
From a jobber’s perspective, nothing is more discouraging at the end of the day than seeing a large pile of returned parts waiting in the “backroom” for processing.
Questions to Ask When Friction is Returned
Perhaps the toughest assignment for an auto parts professional is dealing with a warranty return on brake friction.
Hybrids Explained
Defining the term ‘hybrid’ as it relates to the automotive world.
Hybrid Service, Please
Service opportunities lie mainly in the future as hybrids move out of warranty and into the independent service bays.
Future Shock
Given that group technician programs have the ability to increase the profitability and viability of the average independent repair shop, what technical and marketing challenges do they face?
The Complexities of Multiplexing
We can surely count on multiplexing to proliferate throughout all vehicle lines and become a common issue in future aftermarket parts distribution and service. But only time will tell how the aftermarket will adapt.
Worldly Parts
More and more manufacturers are cutting costs by offshoring. And in many instances the form, fit and function you and I rely on is being affected. And it’s not only happening overseas.
High-Voltage Hybrids
Hybrids are here to stay and they’re appearing in increasing numbers in your customers’ service bays. They need the parts, you need the knowledge.
Time and a Half
Do your professional customers charge for diagnostic time? Should they? This month, Gary Goms discusses the controversies surrounding what really should be a common industry practice.
Mechanic Connection: Keeping Up with Technology
Automotive technology has advanced steadily in the last 50 years, but keeping up with it involves the tech’s mind and experience as much as it does scan tools and the Internet.