The Value of POS (I Mean SBT)
Even if the market determines that Pay on Scan is not the right direction to go, theres still value in business self-examination.
The Tricks of the Trade
The words I most fear (OK, maybe fear is a bit strong) on the telephone are,"I have a really good customer who…" Never have these words begun a sentence that ended with "wanted to compliment you on being a good supplier" or "appreciates the quality and service of the products you deliver." For a supplier,
New Markets in the Aftermarket
These products are flying off the shelves. Is your store taking advantage of this growing market?
Parts Delivery and its Costs
Let’s be objective. Traditional jobbers spend lots of money delivering parts to independent shop owners. But too often, jobbers are spending more money than they might think.
The ASE Certification Debate
Once every other month or so, I get an email or a phone call from a technician who is upset that ASE certifies parts specialists. Here’s my response.
The Pen and Stamp: And the Sword
Letters to the editor are a good thing. Unfortunately, they are somewhat of a dying art. Please, keep ’em coming!
Take This Job and Shove It
Employees today increasingly feel like saying, “Take this job and shove it. Almost half of workers surveyed nationally have strong negative feelings about work. They feel overworked, underappreciated and anxious about the future. Many of the 40 percent upset with their jobs say they are frustrated with the amount of work theyve had to pick
Climate Control Systems: Selling A/C Parts
Now is a perfect time to check your A/C inventory to ensure that you’ll be ready when the hot weather arrives. You might not be giving much thought to air conditioning products this time of year; however, summer will be here in just a few short months. And with it will come hot weather and
‘Pay On Scan’ Poses Hurdles for Suppliers
‘Pay on Scan’ (POS) is AutoZone’s newly proposed payment system that is causing ripples throughout the company’s supplier base.
Sell Trust by Educating Your Staff
When was the last time you saw a manufacturer’s rep? But with the disappearance of the rep comes the realization that product education must be a self-taught endeavor.