Top 10 News Stories of 2007
For the fourth year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected what they determined to be the most significant events to impact the automotive aftermarket in the past year. News stories are presented in chronological order.
A Man of His Word
Scott Flowers, the 2007 Counter Professional of the Year, presented by Affinia, has always lived and worked by some important advice his grandfather once gave him.
Up is Up
Although the DIY market appears to be looking a little brighter, the commercial side of the business is where the real future growth will come.
Where Have All the Product Reps Gone?
When you have questions about a part, you don’t want to talk to a computerized “options” voice on the other end of the line. You want to talk to a real person, with real knowledge. Will the good old days of real product reps ever return?
High-Voltage Hybrids
Hybrids are here to stay and they’re appearing in increasing numbers in your customers’ service bays. They need the parts, you need the knowledge.
When the Music Stops
Circumstances like career changes move people around like a game of musical chairs. You must move strategically and quickly to guarantee a seat in the circle.
Annual Technical Training Seminars
Every April, Counterman presents the annual Technical Sales Seminars. This year’s seminar series provides the technical details on 12 essential product categories.
Back to School
Training — it’s a familiar word in the aftermarket, yet some industry professionals don’t seem to realize the importance of its meaning.
A Love-Hate Relationship
Most repair shops both love and loathe good old lube, oil and filter service. It’s a necessary service to offer, but very often they are loss leaders that don’t bring in any real profit.
ASE Test Prep: Electrical Systems
There will be three questions on the ASE P2 test that deal with the electrical system and components.