New Information Technology
Automotive technicians deserve more credit than theyre given. Many really are becoming more Internet savvy and computer literate.
Check Engine Light — Opportunity or Obstacle?
This month, Counterman explains how your store can leverage that little light to perk up service and sales. But beware: Pulling and interpreting OBD codes is not as simple as it seems.
Remanufacturing an Opportunity
Remanufactured engines have become a harder sell in a shrinking market, so its essential to find a trusted supplier and embrace niche markets.
Is Your Store Safe from Viruses?
Just a simple chain email can leave your store wide open to viruses and spam. Viruses are, unfortunately, a fact of life for anyone with a computer. Protecting your business computers from these viruses is now a necessity. Lets start by examining what a virus really is and what you can do to protect your
Getting Your Arms Around Technology
Do your eyes glaze over at the mention of technology? Me too. But its our aftermarket duty to capitalize on technology.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
The Modern Diagnostic Process
Just before the beginning of the 20th century, Sir Arthur Conan Doyle’s famous fictional detective, Sherlock Holmes, revolutionized criminal investigation by using the scientific process to arrive at a factual, rather speculative, outcome. For the past decade, a similar revolution has been taking place in the automotive service industry. Today, a new type of technician