Divided We Stand
What kind of issue is the “Right to Repair?” It depends on whom you ask. Why does this issue divide technicians, distributors and manufacturers? What can the aftermarket industry learn from this critical debate?
It’s a Solution, Not a Cost
There are precious few things in this business that can’t be solved with employee and customer training. Here are just two examples. Is there anything training can’t solve? In the lofty circles of industry cocktail party conversation, lots of lip service is devoted to all sorts of industry woes. Perhaps none, however, is as lamented
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
Mirror Image
Counterfeiting is big business, accounting for five to eight percent of all goods sold worldwide.
When Are Technicians Willing to Train?
Technicians won’t attend training during the day (they’re working). They won’t attend training at night either (they’re tired). So when will technicians attend training?
An American Love Affair
It’s time for National Car Care Month Vehicle Check-Up Events!
Top Ten News Makers of 2004
For the first time ever, Counterman magazine and aftermarketNews.com bring you The Top 10 Newsmakers of 2004. Our editorial team took a look at some of this industry’s most influential leaders and selected the 10 we believe had a direct impact on the aftermarket in 2004.
AAPEX Gets A Facelift In 2004
Visual redesign helps make navigating this years aftermarket tradeshow a little easier.
The Comeback of Engine Parts
People are keeping their vehicles longer, and an increasing number of vehicle owners are finding themselves upside down as to what they owe on their vehicle and what it is worth.
Dealership Parts & Service Takes Aim at the Aftermarket
Would you sell parts to your competitor? In all probability, you already do.
