Another Return? Who’s at Fault Here?
Returns are part of running a parts distribution business. But shouldn’t technicians be somewhat responsible for the product they return? As it turns out, the answers depends on the situation.
The Proliferation Puzzle
Vision steers markets. It also reveals opportunities and sparks capitalism and entrepreneurialism. From where I sit, if our industry doesn’t come together on the issue of information standardization, across all segments and levels of the market, it will reflect a serious lack of “vision” on our part.
Making the Outside Sale
There is a fine line to walk on the path to a healthy relationship between the shop owner and the outside salesperson. Make sure your steps are beneficial for both parties.
Mirror Image
Counterfeiting is big business, accounting for five to eight percent of all goods sold worldwide.
Top Ten News Makers of 2004
For the first time ever, Counterman magazine and aftermarketNews.com bring you The Top 10 Newsmakers of 2004. Our editorial team took a look at some of this industry’s most influential leaders and selected the 10 we believe had a direct impact on the aftermarket in 2004.
Ride Control Chassis: Profitable Parts
Long life is just one of the reasons chassis parts dont move very fast. The other reason is that many customers dont know when chassis parts should be replaced.
The Aftermarket Fights Back
AAPEX Show Organizers Warn: Counterfeiters Beware!
No Fuel, No Go. It’s That Simple.
Internal combustion engines require a fuel delivery system that can not only supply fuel to the engine but also mix it with just the right amount of air to create an explosive mixture that urns efficiently and cleanly.
Controlling Store Shrinkage
One out of three steals at work. Heres how to combat the problem.
When Mistakes Happen
A succession of seemingly innocuous parts-ordering mistakes results in a Mount Everest-sized pile of returns, a lop-sided inventory, a redundancy of effort and a dwindling bottom line can make a jobber want to pull his hair out.