The Program Group Puzzle
As the program group universe continues to consolidate, groups are looking to find their niche in the ever-increasing quest for shareholder value, retention and recruitment.
Finding the ‘Best’ Training
Training is among the most important aspects of the parts and service business. This four-part training series examines the ins and outs of world-class store training.
Divided We Stand
What kind of issue is the “Right to Repair?” It depends on whom you ask. Why does this issue divide technicians, distributors and manufacturers? What can the aftermarket industry learn from this critical debate?
Store “Gap Analysis”: Bridging the Gap
Training is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
Turn Your Store into a “Learning Organization!”
Employees can do their jobs faster and better if they know the critical elements before starting the tasks. Or to use the better-known clich: "Knowledge is Power." Training Part ITraining is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
Scouting the Territory
The competition is getting intense in the wholesale auto parts world. The outside salesperson is the one who needs to blaze a trail towards the dealer to discover new opportunities.
Top Ten News Makers of 2004
For the first time ever, Counterman magazine and aftermarketNews.com bring you The Top 10 Newsmakers of 2004. Our editorial team took a look at some of this industry’s most influential leaders and selected the 10 we believe had a direct impact on the aftermarket in 2004.
Ignition Blast Off
In order to provide the right assistance, you need to know the basics. The knowledge can be beneficial to you, and most importantly, your customer base.
Pac Man Fever
Pricing pressures in the automotive parts business are so bad that prices have remained essentially unchanged since 1982.