Permatex/Follow A Dream Team Ties All-time Best In 2015

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Permatex/Follow A Dream Team Ties All-time Best In 2015

Three wins during the season, with two of them back-to-back, and strong performances throughout the year helped the Permatex/Follow A Dream Team tie the team’s best season ranking in its 16-year NHRA history.

Counterman Staff
By Counterman Staff
Published:

Texas NHRA Fall Nationals

HARTFORD, Conn. — The 2015 Permatex/Follow A Dream Team, sponsored by Permatex, has completed one of its most successful NHRA campaigns at the top of its game with 2nd place regional and 7th place finishes in the NHRA Top Alcohol Funny Car standings. Three wins during the season, with two of them back-to-back, and strong performances throughout the year helped the Permatex/Follow A Dream Team tie the team’s best season ranking in its 16-year NHRA history.

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The Permatex/Follow A Dream Team won two consecutive races during the season, at the Summit Racing Equipment Nationals in Norwalk, OH and at Lebanon Valley Dragway in West Lebanon, N.Y., respectively, and notched a third win at Virginia Motorsports Park in Petersburg, Va. The team was very competitive for the rest for the season ending just four points shy of a Top 5 national finish.

“One more round-win anywhere during the year, and we would have had our first Top 5. But everyone except the world champion looks back on the season and wishes they’d won one more round somewhere,” said team Driver Todd Veney.

“We’re a little disappointed about how our year ended after such a successful start,” said Permatex/Follow A Dream Team Owner/Crew Chief Jay Blake. “After winning three races during the year, you want to come away with your best finish ever, but we couldn’t quite get there. But we’re excited to get back to work next season and improve even more.”

About Follow A Dream
Follow A Dream Race Team is a remarkable story in itself, and winning at the national level is only part of it. Follow A Dream’s owner and crew chief, Blake, is totally blind. Jay lost his eyesight in a tire explosion more than 18 years ago, but he did not lose his positive attitude on life, nor his desire to pursue his dreams. Jay had always wanted to form his own race team, and in spite of his serious setback, he continued to focus on his goals. Through years of incredible determination and perseverance, he was able to realize his dream and founded Follow A Dream Racing. Since then, the team has worked its way up the rankings to become one of the top Funny Car teams in the world.

Jay Blake’s mission to motivate others
While he has worked incredibly hard to build his team, Blake has also worked to encourage others to overcome adversity. He has toured the country as a motivational speaker at community schools, vocational institutes, corporate events, social club gatherings and hospitals, encouraging people to believe that they can rise above adversity and achieve their life’s goals.

 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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