Ryan Newman Crew Chief Luke Lambert Is 2014 MOOG' Problem Solver Of The Year'

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Ryan Newman Crew Chief Luke Lambert Is 2014 MOOG’ Problem Solver Of The Year’

He'll receive a $100,000 'Problem Solver' check, and a handcrafted MOOG ball joint trophy during the NASCAR Myers Brothers Award Ceremony in Las Vegas.

Counterman Staff
By Counterman Staff
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Luke LambertSOUTHFIELD, Mich. — Sprint Cup racing’s youngest crew chief is now also one if its most celebrated, as Luke Lambert of the No. 31 Richard Childress Racing Chevrolet team clinched Federal-Mogul Motorparts’ $100,000 MOOG Steering and Suspension “Problem Solver of the Year” Award during Sunday’s season-ending Ford EcoBoost 400 at Homestead-Miami (Fla.) Speedway. Federal-Mogul Motorparts is a division of Federal-Mogul Holdings Corp.

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The 31-year-old Lambert, in just his second full year as a Cup Series crew chief and first with driver Ryan Newman, finished 2014 with a series-leading four weekly MOOG “Problem Solver of the Race” Awards. He will receive his $100,000 Problem Solver of the Year check and a handcrafted MOOG ball joint trophy during the NASCAR Myers Brothers Award Ceremony December 4 in Las Vegas.

The MOOG Problem Solver of the Race and Problem Solver of the Year awards recognize the vital in-race contributions of Sprint Cup crew chiefs. The weekly Problem Solver of the Race award is presented to the crew chief whose car posts the greatest second-half improvement in average lap time while finishing on the lead lap. The prestigious year-end Problem Solver award is presented to the crew chief with the best overall performance throughout the season. Four crew chiefs – Jimmy Fennig (No. 99 Ford, Carl Edwards), Chris Heroy (No. 42 Chevrolet, Kyle Larson), Chad Knaus (No. 48 Chevrolet, Jimmie Johnson) and Steve Letarte (No. 88 Chevrolet, Dale Earnhardt Jr.) – tied for second in the final Problem Solver standings with three wins each. Eighteen different crew chiefs won a weekly MOOG award in 2014.

“Luke and Ryan turned a lot of heads as they started to climb the Chase standings with a string of outstanding performances at Pocono, Dover, Kansas and Talladega,” said Michael Proud, director of marketing, North America, Federal-Mogul Motorparts. “In each of those races, Luke and the RCR crew made critical adjustments that helped maximize the performance of their MOOG-equipped steering and suspension. That level of problem solving excellence is what our customers expect from MOOG parts, and it’s a skill we celebrate each week through this innovative awards platform.”

Winner of weekly MOOG Problem Solver honors in Sunday’s race was Paul Wolfe, crew chief for Brad Keselowski and the MOOG-equipped No. 2 Miller Lite Ford Fusion. The 2 car delivered a race-best 0.469-second improvement in finishing third at Homestead. Wolfe finished the year with two weekly MOOG awards.

MOOG Steering and Suspension is the preferred brand of professional technicians and NASCAR crew chiefs, and MOOG components are recognized as the automotive service industry’s “Problem Solver,” with innovative parts that improve on original designs by providing increased durability, enhanced performance and easier installation. NASCAR Cup champions have driven to victory with MOOG parts for an unprecedented 49 straight years.

For more information regarding the MOOG Problem Solver awards and MOOG products, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on Facebook at www.facebook.com/moogproblemsolver.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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