Take This Job and Shove It
Employees today increasingly feel like saying, “Take this job and shove it. Almost half of workers surveyed nationally have strong negative feelings about work. They feel overworked, underappreciated and anxious about the future. Many of the 40 percent upset with their jobs say they are frustrated with the amount of work theyve had to pick
Climate Control Systems: Selling A/C Parts
Now is a perfect time to check your A/C inventory to ensure that you’ll be ready when the hot weather arrives. You might not be giving much thought to air conditioning products this time of year; however, summer will be here in just a few short months. And with it will come hot weather and
Creating Better Customers
Despite all the soft and fuzzy reasons companies say they provide training, there’s still one hard fact: Training makes better customers. That’s a major reason why many manufacturers continue to operate robust counter and technician training programs. Training leads to higher average tickets and reduced comebacks, and that’s great for everyone manufacturer, WD, store and
April is National Car Care Month
Your place of business can help create better customers through National Car Care Month activities. A customer whos well informed about automotive maintenance is a better customer, which is why the aftermarket appreciates promotional efforts that educate motorists. The Car Care Council offers a valuable educational and promotional tool with its improved National Car Care
‘Pay On Scan’ Poses Hurdles for Suppliers
‘Pay on Scan’ (POS) is AutoZone’s newly proposed payment system that is causing ripples throughout the company’s supplier base.
Sell Trust by Educating Your Staff
When was the last time you saw a manufacturer’s rep? But with the disappearance of the rep comes the realization that product education must be a self-taught endeavor.
Mastering the Art of Service Advisor Communication
Learn the who, the what, the when, the where and the why of selling to service writers.
Customer Expectations: DIY vs. Professional Customers
Selling Braking Systems Parts Different kinds of customers expect different kinds of service.
WD Logistics Efficiency
For warehouse distributors in the automotive parts industry, the main goal is to provide the right parts in the right quantities as efficiently as possible. With more vehicle models staying on the road longer, the number of SKUs in this industry is rising at a faster rate than ever before. Wholesalers and retailers such as
Economies of Scale
Does size equal profits? Want fries with your Mega Burger? Never confuse ‘activity’ for ‘productivity’ on the path to profitability.