Snap-on To Feature New Interactive Displays At SEMA

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Snap-on To Feature New Interactive Displays At SEMA

Eight interactive displays will showcase Snap-on Total Shop Solutions, including the groundbreaking John Bean V3300 Diagnostic Wheel Alignment System.

Counterman Staff
By Counterman Staff
Published:

 

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CONWAY, Ark. — The Snap-on booth (No. 41095) at the Specialty Equipment Manufacturers Association (SEMA) show will have a new striking look this year. Eight interactive displays will showcase Snap-on Total Shop Solutions, including the groundbreaking John Bean V3300 Diagnostic Wheel Alignment System.

“We have redesigned our SEMA booth to be much more interactive so visitors can get a hands-on experience and see for themselves how innovative and efficient our products are,” said Jon LaRue, marketing director for John Bean. “The displays will feature an assortment of aligners, balancers and tire changers and will demonstrate how these innovative products can improve a shop’s performance and, more importantly, the bottom line.  Be sure to visit the booth and see the breadth of solutions that Snap-on has to offer automotive repair shops.”

One of the state-of-the-art products featured in the interactive display is the new John Bean V3300 Diagnostic Wheel Alignment System. Designed for high-volume shops, the John Bean V3300 provides immediate, precise alignments and its innovative notification system helps to prevent errors before they result in a bad alignment.

New equipment to be unveiled at SEMA includes the new John Bean B1200P Wheel Balancer. Other wheel service products from John Bean and Hofmann will be showcased and attendees who complete the various interactive demonstrations can earn the chance to win a Snap-on toolbox.

Customers can find out more about the complete line of Snap-on Equipment automotive wheel service and collision repair products by calling 877-482-4866 or visiting www.snaponequipment.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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