A Reader Asks, How Do You Manage Phone Calls, In-Store Customers?
For this month’s column, Gerald answers a question from a reader on phone etiquette that was posed at Counterman’s Ask The CounterPro feature on the website (https://www.counterman.com/CounterPro).
Do You Have One Of These?
In the mid-1960s, I had and have continued to have a strong interest in a vehicle called the Amphi-car
It’s A New Year. Here Are Some Calendar Apps To Track It.
These days, I keep several calendars, not only to track down my work commitments, but for all events related to family and friends.
You Gotta Want It
Napolean Hill’s “Think and Grow Rich” is as relevant today as it was nearly 70 years ago. There’s a great book on business and personal achievement that has sold millions of copies. Yes, it was published in 1937, but Napolean Hill’s “Think and Grow Rich” is as relevant today as it was nearly 70 years
KYB Americas Corp. Wins Communications Award For e-Learning Newsletter
The newsletter is a key support component of KYB’s Certified Ride Control Center Program and is intended to broaden the communication link between KYB and professional automotive service providers across the U.S. and Canada. KYB Americas Corp. received an Automotive Communications Award (ACA) for business to business communications excellence at the 2013 Automotive Aftermarket Parts
Right To Repair Now Law In Massachusetts
The recently signed bill is similar to the bill that passed the legislature in 2012, but includes provisions that require that information and tools be available for heavy-duty vehicles, defined as those that are more than 14,000 pounds. BETHESDA, Md. – Massachusetts Governor Deval Patrick signed the Massachusetts Right to Repair legislation into law on Tuesday,
ATMC Announces Officers And Directors For 2014
The Automotive Training Managers Council (ATMC) is a non-profit organization dedicated to the advancement of training and professional development within the transportation service industry. LEESBURG, Va. — The Automotive Training Managers Council has announced its officers and directors for 2014. Darrell Rowe, director of education and development for Bridgestone Retail Operations was elected as
Happy Birthday, Counterman
With its October 1983 inaugural issue, Counterman became the only publication dedicated to catering to the needs of automotive aftermarket parts professionals. In October 1983, 30 years ago this month, Countermanmagazine made its debut, complete with its now beloved “wizard” cover. It was a great issue. (I mean, what’s not to like about that guy’s
Sometimes Business Ideas Aren’t Ready For Primetime
Everyone needs plan. Every company needs a plan. The company’s goal is to keep its initiative moving forward and within the plan that has been designed.
Do You Know What You Do Well?
It seems like such a simple question to answer, but in reality, it’s probably one of the most difficult. The only one harder is the really important one: “Do you know and are you willing to admit to what you don’t do well?”
Is It The End Of Retail? (As We Know It?)
Mixing some of what we have learned online with the efforts from our fantastic team of peers who formulate our company’s ecommerce strategy, we have created a rewarding experience for thousands of customers who support our ecommerce platform.
Don’t Let Unperformed Maintenance Slip Away
Unperformed maintenance was at $50 billion in the late 1990s, up to $67 billion in 2011, according to the 2013 Automotive Aftermarket Status Report published by the Automotive Aftermarket Suppliers Association (AASA).