Tenneco Offers Consumers Spring 'Break' With Rebates On Monroe And Rancho Ride Control Purchases

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Tenneco Offers Consumers Spring ‘Break’ With Rebates On Monroe And Rancho Ride Control Purchases

From March 1 through April 30, consumers can earn up to a $100 Visa Prepaid card when they purchase qualifying combinations of Monroe and Rancho shock absorbers and struts through the latest Monroe program.

Counterman Staff
By Counterman Staff
Published:

Get a “break” from winter weather and up to a $100 mail-in rebate on qualifying ride control products this spring through the Monroe “Get Up to $100” promotion. From March 1 through April 30, 2018, consumers can earn up to a $100 Visa Prepaid card when they purchase qualifying combinations of Monroe and Rancho shock absorbers and struts through the latest Monroe program.

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“With winter almost over, it’s the perfect time for safety- and performance-conscious drivers to start thinking about ride control and other required spring maintenance,” said Andrew DeSmidt, promotions manager, Tenneco. “The Monroe ‘Get Up to $100’ promotion provides consumers with a great opportunity to take care of any necessary ride control replacement, providing improved vehicle stability and control while saving money at the same time.”

During the “Get up to $100” promotion, consumers can earn a $100 Visa Prepaid card for the purchase of four qualifying Monroe or Rancho struts, including Monroe Quick-Strut replacement assemblies. In addition, consumers who purchase a combination of two qualifying shocks and two qualifying struts can receive a $75 Visa Prepaid card, while those who purchase a set of four qualifying shocks can receive a $50 Visa Prepaid card.

Monroe-branded products that qualify under the promotion include certain OESpectrum shocks and struts; Reflex shocks and struts; Max-Air shocks; Gas-Magnum shocks; Load Adjusting shocks; and Monroe Quick-Strut replacement assemblies. Qualifying Rancho-branded products include RS5000, RS5000 X, RS7000 MT and RS9000 XL series shocks. For specific qualifying products, or to download official promotion forms, please visit www.Monroe.com beginning March 1, 2018.

All submission forms and required materials must be postmarked and mailed by May 31, 2018 to the Monroe “Get Up to $100” consumer promotion headquarters at P.O. Box 906, Tonawanda, NY 14151-0906. Late entries will not be accepted. For further assistance or to check the status of a claim, call 1-888-991-0996 or visit www.TennecoRebates.com.

For more information about the promotion, contact your Monroe sales representative or parts provider or visit www.Monroe.com. Connect with Monroe at Facebook.com/MonroeShocks, Twitter.com/MonroeShocks and Instagram.com/MonroeShocks.

The $100 Visa Prepaid card is the property of and is issued by Bank of America, N.A. pursuant to a license from Visa U.S.A and must be returned upon request. This Card is not a credit card and expires on the date listed on the front of the card and has no value after that date. This Card may be used for purchases at merchants that accept Visa cards. This Card may be subject to fees and certain restrictions on use. See your cardholder agreement and associated materials for details.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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