Navigating the Rapids Ahead
The typical repair shop is busier than ever – but what happens when the going gets rough? Many of today’s shop owners have never experienced a significant economic downturn. Has your shop prepared to weather any storms that are on...
Smooth Roads Ahead: Making Wheel Bearing Jobs Work for Your Shop
Wheel bearings are safety-critical components which feature precision engineering, robust construction, and a long service life. However, all wheel bearings will eventually need to be replaced. Wheel bearing or hub assembly replacement can present a number of challenges to technicians....
Reducing Cycle Time: How to Maximize Your Shop’s Potential
Cycle time is just one component in the measurement of key-to-key time, which most collision repair shops monitor to maintain a healthy business. Even though the measurement of cycle time does not officially begin until the necessary parts and repair...
Service Advisors: Customer Satisfaction Starts With Communication
Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps...
Timing Drive Systems: Repair Tips for Conventional and Hybrid Vehicles
This webinar will explore the various solutions for repairs of the timing drive system in both conventional and hybrid drivetrain systems. You’ll learn from timing drive expert Roger Gillette, Technical Services Group Leader for Schaeffler. Roger is an ASE-certified technician...
No Code Drivability Diagnostic Strategies For BMW, Mercedes and VW/Audi
A customer complaint might be for stumble, misfire or intermittent lack of power. If there are no codes, it can be challenging to diagnose. For European nameplate vehicles, you need a strategy so you don’t waste valuable diagnostic time. We...
Hiring and Retaining Great Employees
In a tight labor market, it can be tough to find the next great employee – but what are you doing to keep the superstars you already have? We’ll explore the challenges of maintaining a staff that can handle whatever...
Undercar: Advanced Alignment Diagnostics For Electric Power Steering and ADAS
With the adoption of ADAS and electric power steering systems, alignments have become more than setting the toe, camber and caster. We will cover adjusting the angles and calibrating sensors and system monitors. You’ll learn about steering angle sensor resets,...
ADAS Isn’t Coming – It’s Here
ADAS may seem like science fiction, but the fact is that an ever-increasing vehicle population has some form of ADAS built in. We’ll talk with shops who handle ADAS repair in-house as well as a shop that contracts ADAS service...
Maximizing Customer Value for High Dollar Repair Orders
Used and new car prices are at all-time highs. As a result, some repairs and maintenance items that once sent customers running to the new car dealer trade-in department are now economically justifiable. These repairs could include new engines, transmissions...
Thinking Outside the Bedliner: Additional Profit Opportunities for Protective Coatings
In this 60-minute webinar, our experts will show you how automotive businesses around the country have established an additional profit center by using protective coatings — in both traditional and non-traditional ways. This presentation will be an “idea starter” that...
ADAS: Diagnosing False Activations and Warnings
Advanced driver assistance systems (ADAS) can intervene with driver warnings or activation of the brakes and steering functions. Unfortunately, ADAS sometimes get it wrong and activates when there is no problem. The customer might be backing out of the garage...