3M Power Tools For Body Repair

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3M Power Tools For Body Repair

The 3M Power Tools for Body Repair were designed to complement the 3M Cubitron II line of cutting and grinding abrasives portfolio.

Counterman Staff
By Counterman Staff
Published:

3m-automotive-power-tools3M Automotive Aftermarket Division announced today an innovative line of pneumatic tools for cutting and grinding designed with the bodyman in mind.  The 3M Power Tools for Body Repair were designed to complement the 3M Cubitron II line of cutting and grinding abrasives portfolio.

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The offering of five new 3M power tools includes the 3M File Belt Sander (18”), 3M Mini File Belt Sander (13”), 3M Cut-Off Wheel Tools (3” & 4”) and 3M Pistol Grip Sander.  The tools feature a sleek new composite body and exceptional quality designed for maximum performance with the 3M Cubitron II line of cutting and grinding abrasives.

The new tools provide the reliable performance body shops and their technicians have come to expect from 3M, all at a great value, the company says. The 3M Power Tools feature:

  • Unique ergonomic design specifically for bodyman applications and automotive substrates
  • Light-weight and durable composite body for user comfort
  • Sleek body design to access hard-to-reach areas
  • Engineered and priced for the collision repair industry
  • Improved safety guard on cut-off wheel tool
  • Variable speed for optimal finish
  • Affordable pricing with exceptional value

“Vehicle dis-assembly, particularly with today’s advanced substrates, creates a tremendous challenge for standard tools and abrasives,” said Dale Ross, U.S. marketing operations manager for 3M Automotive Aftermarket Division. “By developing high-power, high-performance tools designed to work with our unique 3M Cubitron II abrasives, we can provide bodymen the ideal solution for tacking these tough tasks, all at a great value.”

The 3M Cubitron II portfolio of purple abrasive products has quickly become the preferred solution for cutting through paint, welds and metals. And they cut 30 percent faster and last twice as long as other premium abrasives, according to the company.  The 3M Cubitron II abrasive products feature precision-shaped grain technology that form sharp peaks that easily “slice” through paint and filler, even high-strength steel and aluminum. As the triangular shaped ceramic grain wears, it continuously fractures to form sharp points and edges that slice cleaner and faster, stay cooler, last twice as long and leave a consistent finish. 

For more information on 3M Power Tools, visit http://3mcollision.com/products/tools.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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