Bennett Auto Supply Refreshes Branding, Unveils New eCommerce Website

Bennett Auto Supply Refreshes Branding, Unveils New eCommerce Website

In order to bring the company’s new tagline "Do it yourself, but not alone" to life, Bennett has enlisted the help of a fictitious spokesman named “Big Ben,” who will be front and center in several new television commercials, as well as digital and print materials Bennett plans to roll out over the coming months.

bennet-auto-supply-logo

POPMANO BEACH, Fla. — Family owned Bennett Auto Supply has refreshed its approach to branding and unveiled a new ecommerce website.

The branding refresh is centered around the company’s new tagline, “Do it yourself, but not alone,” which Bennett hopes will not only effectively communicate the company’s support system and customer service, but also be an effective catalyst to its continued journey to serve a wide variety of clientele, the company says.

“There’s a certain sense of pride and dedication for many people that compels them to maintain their vehicle themselves,” says Tyler Reeves, Bennett’s director of marketing. “We understand that notion better than anyone, but we want to remind our customers, wholesale and retail alike, that their relationship with Bennett Auto Supply doesn’t end when they purchase a part. We’re always here to provide the service and advice they deserve to help them get the job done well. The tagline and the new branding efforts aren’t an attempt to change Bennett Auto into something different, they’re a way for us to more effectively communicate what we’ve always been.”

In order to bring that line to life, Bennett has enlisted the help of a fictitious spokesman named “Big Ben,” who will be front and center in several new television commercials, as well as digital and print materials Bennett plans to roll out over the coming months.

In addition to an upgraded marketing approach, Bennett has drastically improved its online presence with an ecommerce platform that offers customers a seamless online experience, from checking out more than 50,000 parts all the way through checking out. The new BennettAuto.com utilizes vidid imagery, a clean design layout and smart search capabilities to provide users one of the most intuitive and easy-to-use experiences in the entire auto parts industry. Some highlights include:

•An easy, free-form search feature that allows users to type in all or a portion of the information they are looking for in order to start a search across millions of parts;
•The ability to save multiple vehicles online in order to search for or see recommended parts specific to that vehicle;
•A live chat feature that will instantly connect the user to a Bennett representative ready to advise them on the purchasing and installation processes.
•Purchasing perks such as same-day in-store pickup, nearest location selection, free shipping on all orders of $75 or more and the ability to return a product purchased online to any Bennett location.

“We’re very proud and excited about this new website and what it will mean for our customers,” said President and CEO Harold Bennett. “At Bennett Auto, we cater to a very diverse customer base – from mechanics ordering wholesale for enthusiastic hobbyists, to people who don’t have a deep understanding of cars whatsoever. Regardless of what our customers’ needs and knowledge base are, this website allows them to experience the same great service they’re accustomed to in-store.”

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair