Auto Value And Bumper To Bumper Host YANG Regional Meet-Up At Leadership Days

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Auto Value And Bumper To Bumper Host YANG Regional Meet-Up At Leadership Days

Auto Value and Bumper to Bumper helped kick off the 2017 Auto Care Association Spring Leadership Days and accompanying YANG Leadership Conference by hosting a festive Cinco De Mayo-themed YANG Regional Meet-Up networking event for nearly 100 young professionals working in the auto care industry.

Counterman Staff
By Counterman Staff
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Auto Value and Bumper to Bumper helped kick off the 2017 Auto Care Association Spring Leadership Days and accompanying YANG Leadership Conference by hosting a festive Cinco De Mayo-themed YANG Regional Meet-Up networking event for nearly 100 young professionals working in the auto care industry.

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The event, which took place May 4 at the historic Mi Tierra Café and Bakery in San Antonio, was highlighted by margaritas, mariachis and a fajita dinner — all with the intention of bringing under-40 professionals together to help strengthen industry partnerships and lay the groundwork for successful careers in the auto care space.

“We are proud to host these outstanding young people during our Industry’s Leadership Days,” said John Washbish, President and CEO of the Aftermarket Auto Parts Alliance which is headquartered in San Antonio. “These are folks are tomorrow’s leaders. It was a real treat to host and welcome everyone to our hometown.”

YANG, which stands for the Young Auto Care Network Group, was formed in 2014. Since its inception, the group has amassed more than 1,200 members in careers spanning the automotive industry. The event served as the perfect precursor for the second-annual YANG Leadership Conference, a collaborative learning event designed to enhance leadership skills, sharpen global perspective of the auto care industry and help young professionals develop new relationships with peers.

“The tremendous turn out this evening is a testament to the excitement around being in this group,” stated J.R. Bishop, YANG Chairman. “I want to personally thank Mr. Washbish along with Auto Value and Bumper to Bumper for hosting this incredible and delicious event for our members. We all benefit when we can come together and network.”

About Auto Value and Bumper to Bumper
Auto Value and Bumper to Bumper are part of the Aftermarket Auto Parts Alliance, the only global distribution and marketing organization in the world. Auto Value and Bumper to Bumper is the source for quality parts and service for parts stores and certified service centers throughout North America, Mexico, Honduras, El Salvador, Europe and China. The Alliance prides itself on responding to the individual needs of each customer and providing unequalled products and service.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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