ISN Tool Dealer Expo Features Keynote Speaker, Prizes, Expanded Hours

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Events

ISN Tool Dealer Expo Features Keynote Speaker, Prizes, Expanded Hours

Integrated Supply Network (ISN) will hold its Tool Dealer Expo from June 27-29 in Orlando, Florida.

Counterman Staff
By Counterman Staff
Published:

Integrated Supply Network (ISN) will hold its Tool Dealer Expo from June 27-29 in Orlando, Florida.

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The show will feature exclusive cash-back deals, business and product training and new-product launches, according to ISN.

The new “PBE Pit Stop” will make its debut, while the Sporting Goods Alley returns, back by popular demand.

“ISN invites tool distributors to energize their business with education, profit with spectacular savings and have a chance to win cars, ATV’s, cash and much more,” ISN said in a news release.

The event will take place at the Rosen Shingle Creek Resort, which boasts onsite restaurants, several pool areas, an Arnold Palmer-designed golf course and close proximity to Orlando’s famous theme parks.

Keynote Speaker Added

ISN has added a keynote address to the event. Eric Papp, author of “Leadership By Choice,” will cover leadership and business topics during his presentation at 2 p.m. on Friday, June 29. In his address, titled “Accelerate Growth: How to Have Your Best Year Ever,” Papp will share proven strategies to help increase on-the-job performance.

At 11 a.m. on June 29, Papp will offer a second session focused on productivity in the sales process. There will be second chances to catch both topics on Saturday.

The expo hours have changed this year. Attendees can arrive early for training, starting at 2 p.m. on Thursday, June 27. Other changes include:

  • Friday – The show floor opens at 8 a.m. and closes at 6 p.m.
  • Saturday – The show opens at 9 a.m. and closes at 5 p.m.
  • Saturday – The farewell vent will begin at 6 p.m.

“Customers asked for more time on the show floor and we are happy to provide that this year with an earlier start on Friday,” ISN said.

More than 170 manufacturers partner with ISN to host the expo. 

“They bring in their best trainers for you to attend any of our 40-plus training forums on topics like diagnostics, marketing, sales and business development to help you grow your business,” ISN explained. “They launch new products seen for the first time at this event, giving you a competitive advantage in the marketplace. They also sponsor incredible prizes you have a chance to win. Participating vendors will be offering cash-bach and ‘nuclear deals’ to help you put your best foot forward out in the market.” 

Attendees also can enjoy the complimentary spa, which will offer massages, manicures, hair and makeup services. 

Prizes Galore

This year’s event offers a chance to win valuable prizes, including:

  • A 2019 Jeep Wrangler and 2019 Ford Mustang, courtesy of Gearwrench
  • A 2019 Dodge Challenger, courtesy of JPW Industries
  • A 2018 Polaris Sportsman, courtesy of Chicago Pneumatic
  • A2019 Polaris Ace 500, courtesy of Microflex
  • A $10,000 cash prize, courtesy of Lincoln/SKF
  • A $5,000 cash prize, courtesy of Power Probe
  • A trip for two to the Ultimate NASCAR Champion’s Week Experience in Nashville, courtesy of Ingersoll Rand
  • A DX Series 72-inch Extreme power workstation hutch with bonus power-tool rack and 72-inch 17-drawer roller cabinet, blue with black drawer pulls, trim and handle, courtesy of Extreme
  • Custom artwork designed by artists Franny Drummond and Ron “Flea” Fleenor, courtesy of Dynabrade and Sata 

The event closes Saturday night with a farewell banquet for attendees.

Register now by contacting your ISN sales representative. All ISN customers and new customers are welcome.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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