Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don't understand if you dont fix the problem the light wont go away.

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don’t understand if you dont fix the problem the light wont go away.

Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don't understand if you dont fix the problem the light wont go away.

Counterman Staff
By Counterman Staff
Published:

Hope springs eternal in the human heart! Unfortunately, the cars today are heartless and deal only with facts, not feelings! Tell them the check engine light is akin to their helpful, but brutally honest, best friend 😉

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Jim O’Neill – Chino Autotech Inc., Auto Club SoCal AAR

It is simple, really: The customer is not always right but, they are still the customer. The fact is people really do not understand cars and we just have to learn to deal with it.

Gerald Wheelus
Edgewood Auto Parts #253
Edgewood, Texas

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