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First Call: 2023 Counter Pro of the Year Randy Shambro

O’Reilly’s Shambro, the 2023 Counter Pro of the Year sponsored by WIX Filters, has found his calling.

Randy Shambro
Supplier Execs Talk ‘Pain Points’ and Strategy at Vision

Panelists weighed in on topics ranging from remote work to electrification.

Meet Amanda Balk, 2022 Counter Professional Of The Year

Balk didn’t need to travel far to find a home in the aftermarket.

Kens And Karens At The Parts Counter

Can’t we all just get along?

Seems Like Everybody’s Talkin’ About Electric Vehicles

Not only are people talking about EVs, but according to the latest U.S. sales figures, they’re also buying them.

Tesla Electric Vehicle
2020 Counter Professional Of The Year: Bob Carney

Customers know if they need a part before the sun rises, Bob Carney will be there.

Bob Carney Auto Value Marlette
How To Talk To Customers About Aftermarket Spark Plugs

How many customers are asking for higher-performing spark plugs? Even if the number is only a few, there are several good reasons for them to explore their ignition options and how metallurgy can impact their engines. It’s important to remember that many customers don’t understand the benefits that different metallurgies can have for a vehicle.

Lubrication Specialties Founder To Present TED-Style Talk At AAPEX

Chris Gabrelcik, founder of Lubrication Specialties Inc. (LSI), manufacturer of Hot Shot’s Secret additives and oils, will present a TED-style talk on “Nano Technology and the Future of Lubrication” at AAPEX on Wednesday, Nov. 6, from 12 p.m. to 12:20 p.m.

FMSI, US Government Agencies Send Strong Message to Counterfeit Brake Importers

“FMSI has successfully pursued violators with equitable results,” says Frank Oliveto, president of FMSI.

Counter Pro of the Year: Giving Credit Where Credit Is Due

In this day and age of Amazon, eBay and YouTube, there’s still no substitute for the real-world experience of a knowledgeable parts pro.