Autel U.S. has launched its Remote Expert platform to all MaxiSYS Ultra, MS919 and MS909 tablets nationwide.
The Remote Expert platform connects technicians with independent module programmers, automotive diagnosticians and system experts who use the peer-to-peer network to perform needed services remotely.
Earlier this year, the platform debuted on the East Coast and has since become available across the country and Canada.
“Techs can connect with experts remotely from as close as down the street to thousands of miles away,” explained Maurice Miller, Autel’s director of technical operations.
Since its debut, more than 2,500 sessions have been completed, and the platform continues to grow in popularity, according to the company. Remote Expert has seen more than 350 competed orders in just the first two weeks of August.
As shops face a severe staff shortage and technicians are overwhelmed with the increasing complexity of today’s vehicles, Remote Expert is an ideal solution, Autel asserted.
“Remote Expert is like a virtual lifeline from the technician to an expert,” said Miller. “Whatever a technician’s challenge, from a tricky diagnosis to module programming, he can use the platform to reach out to an expert. No need to sublet the work or wait for a mobile programmer to drive to the shop; help is a tap on the tablet away.”
Here’s how it works: From his Autel Ultra, MS919 or MS909, the technician writes the order with vehicle identification and the issue and submits it to the expert community. The expert sends a quote on the job directly to the tablet. Once the price is set, the expert connects his hardware and Autel Remote Expert device to one of Autel’s multiple pass-through servers. The servers are strategically located throughout the United States to ensure that communication from the expert’s systems to the technician’s equipment and vehicle is sent efficiently with the least latency or delay.
Although other companies offer remote programming and diagnostics services, the Autel Remote Expert platform is unique for many reasons, according to the company. The technician needs only his Autel tablet and VCI; no other hardware is required. The expert contracts directly with the technician while Autel only acts to provide the platform and to vet each expert to confirm that each has liability insurance and the proper education, experience, OE subscriptions and hardware.