Double Digits
Dealing with a few returns is a huge hassle and a waste of time for everyone, but double-digit returns are much worse. Catching the mistake in the beginning can prevent headaches from turning into migraines.
Change Partners? I Didn’t Think So!
The parts store-repair shop dance can be an elegant one — and when the steps are right, it can be downright graceful.
When the Music Stops
Circumstances like career changes move people around like a game of musical chairs. You must move strategically and quickly to guarantee a seat in the circle.
Friction Can Result in Excessive Heat
Mistakes that go uncorrected really make my blood boil. But not caring enough to do the right thing really fires me up!
Hello… Is Anybody Home?
Five o’clock is closing time for most businesses. So, when a phone call is made to a business at 4:45 someone should answer, right? Apparently not in today’s world.
Reality: No Life at the Beach
Everyone knows that making assumptions can lead to problems, especially in the business world, when it can cost you time and money.
Just a Few Words
Sometimes all it takes is a few simple words to brighten a service dealer’s day. And most of the time, those words result in a parts sale you otherwise could have missed.
Equal and Opposite
Every action has an equal and opposite reaction. But that doesn’t mean it’s the reaction you were hoping for.
Getting Hosed
Dealership parts department parts vs. aftermarket parts: Does it all come down to quality or is it simply a matter of price? In some cases, it depends.
Boiling a Frog
Are you cooking up a recipe for disaster? Don’t let your customers get stuck in hot water.
Mitch’s World: Inconceivable
One of my all-time favorite movies is The Princess Bride. I watch it all the time, often enough to drive my wife nuts. She can’t see watching a movie often enough to memorize the dialogue. Go figure! One of my favorite parts of the movie is the interchange that occurs between two of the characters
Let Me Count the Ways
In a profession where your accomplishments can be overshadowed by your shortcomings, the overwhelming majority of this industry still appreciates your hard work.