Opinion Archives - Page 41 of 42 -
Troubling Trends

The markets inefficiencies are posing serious hurdles for many suppliers. Much of the problem is of our own doing.

Is It the Real Mccoy?

When it comes to counterfeit products, its all bad stuff. So, be careful. Its one thing to impress your friends with a knock-off Rolex, and its another thing entirely to sell fake friction.

Price Check on Aisle Nine

Data between trading partners doesnt match up, which creates all sorts of problems – and wastes millions of dollars. Imagine an upside-down world in which everything you say is misinterpreted or misunderstood by nearly everyone with whom you come in contact. It wouldn’t be very fun. Imagine ordering a hamburger and getting a hot dog.

A Helping Hand

Customers can sometimes be a real headache. But they’re also the very reason you’re in business. Make sure they stay in business too.

It’s Not a Dealer Item…It’s Yours!

Forget about four-letter words. There’s a far more damaging four-word phrase each of you should eliminate from your sales vocabulary.

Terrified of Technology?

Technology can be terrifying, especially when you’re the one writing the check for it. But to ignore it brings even scarier nightmares.

The Numbers Game

The aftermarket is very much a numbers game. Knowing what the numbers mean is the first step in developing a winning strategy.

Recognition For a Job Well Done

In order to be successful, any group, team or store needs a good leader – it can make or break your business.

Cuts at Whose Expense?

The latest developments in OE and supplier consolidation should neither surprise us, nor scare us.

The Perfect Training Tool

For just a moment, I would like both programmed distribution and retail groups alike to focus on a common goal.

My Kingdom for a Caliper

We were’nt looking for a Citron caliper, after all. But even so, errors in catalogs (both print and electronic varieties) cost everyone.

You’re Not Going to Like This, But…

What percentage of your customers’ overall parts purchases are through dealerships? You’re not going to like the answer.