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WATCH: What’s A Dual Mass Flywheel? Find Out Now

A small engine today can create as much torque and horsepower as a large bore engine of the past did. All this power in a small package creates more vibration than ever.

WATCH: Ensure You’re Replacing Spark Plugs For The Right Reasons

Most original equipment spark plugs have a life of more than 100,000 miles thanks to electrodes that contain precious metals like platinum and iridium. If the plugs fail sooner than the recommended interval, you need to solve the problem before installing new plugs.

WATCH: Body Filler Basics For Aftermarket Auto Parts Professionals

Since I figured you didn’t get enough of our last body filler talk, there’s more.

WATCH: Causes Of Fouled Spark Plugs

Internal coolant leaks can foul a spark plug and cause a misfire. The problem could be a leaking intake manifold or a head gasket, and the fouled plug might be localized to one or two adjacent cylinders.

Watch: What Every Good Auto Parts Professional Needs To Know About Selling Body Filler

In this episode of Counter Intelligence, we talk to BodyShop Business Editor Jason Stahl about body filler and discuss what every great counter professional needs to know about it.

WATCH: Automotive Oxygen Sensors Use Technology To Keep Cars Running More Efficiently, Cleaner

When the government began requiring more stringent emissions standards in the 1970s and 80s, out went the mechanical carburetor and in came the oxygen sensor.

If Your Customer Knows More About Your Payment System Than Your Employees, Something Is Wrong

What if customers end up giving on-the-job training to your employees?

WATCH: How Easy Is It To Do Business With You?

In this video from the Counter Intelligence series, Counterman Editor Mark Phillips discusses how communications with your customers must be simple, clear and not cause pain for the people who want to do business with you.

WATCH: Wiper Blade Replacement Opportunities Abound

Many motorists totally ignore the condition of their wipers until the wipers are in extremely poor condition.

WATCH: What You Should Know About TPMS

In this episode of Counter Intelligence, Counterman Editor Mark Phillips discusses TPMS sensors and what you need to know, as an auto parts professional, to be well informed about them for your customers.

How Much Motor Oil Do Various Engines Require To Operate?

In this episode of Counter Intelligence, Counterman Editor Mark Phillips discusses how some modern engines need as little as 2 1/2 to 3 quarts of motor oil.

WATCH: Automotive Oil Change Intervals Have Changed, Gotten Much Longer

In this video, Counterman Editor Mark Phillips discusses how the 3,000-mile oil change is pretty much a thing of the past.