Delphi Product & Service Solutions Announces Five New Accessories For Its Diagnostic Scan Tools

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Delphi Product & Service Solutions Announces Five New Accessories For Its Diagnostic Scan Tools

Counterman Staff
By Counterman Staff
Published:
Delphi’s Diagnostic Scan Tool and Flash Programmer are complete diagnostic solutions for vehicle service and repair.

 

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TROY, Mich. — Delphi Product & Service Solutions (DPSS) has announced five new accessories for its diagnostics scan tools. Visit go.delphi.com for specific part information. Inventory is available now.

Delphi’s Diagnostic Scan Tool and Flash Programmer are complete diagnostic solutions for vehicle service and repair. Operating on a PC-based platform, technicians connect the tool to the OBDII connector under the instrument panel to determine trouble codes and are guided to the suspect area. Technicians can use the tool, which has access to the latest OE data and software, to get current service repair information (with subscriptions after the first 6 months) and dedicated tech support.

Delphi’s Diagnostic Scan Tool:

1. Integrates into any shop’s existing platform
Each of the three technician-focused kits includes cables, adaptors, external VCI power supply diagnostic software, flash reprogramming, rugged carrying case and one-year warranty. No keys or adapters are required. The simple vehicle connection uses a standard OBDII J1962 connector. Delphi also offers a compact, WiFi-ready touch-screen tablet PC (with SV34000 only).

2. Offers broad coverage
Coverage for all domestic and leading Asian vehicles starts with the 1996 model year, with European applications available in early 2014. The tool covers hundreds of modules and thousands of active commands for powertrain, body and chassis systems.

3. Updated easily
The tool is designed for expanded capabilities and can be updated through Internet downloads. Through yearly updates, Technicians can stay ahead of diagnostic systems from the latest generation of vehicles on the market.

Learn more about Delphi at delphi.com/am.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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