Managing a Moving Target
The ever-increasing challenges of inventory management, customer connectivity, advancing technology and never-ending business and logistical demands have made cutting-edge store management systems a necessity for today’s successful distributor.
The Globalization of the Groups
While the automotive supplier base becomes more global and the US WD population continues to shrink, some program groups look outside the borders to strengthen membership and protect volume. A link to a complete program group chart can be found at the bottom of this article by Editor Brian Cruickshank.
Breaking Rank
Counterman Publisher Jon Owens discusses the recent break of O’Reilly from program group, the Aftermarket Auto Parts Alliance.
When the Music Stops
Circumstances like career changes move people around like a game of musical chairs. You must move strategically and quickly to guarantee a seat in the circle.
Parts Pro Pay
Read this month’s letters to the editor
What’s Wrong with Customer Service?
I’m sure I’m not alone in noticing that today’s generation of young people has no idea what true customer service is all about. It’s up to us older folks to change their way of thinking.
Friction Can Result in Excessive Heat
Mistakes that go uncorrected really make my blood boil. But not caring enough to do the right thing really fires me up!
Hello… Is Anybody Home?
Five o’clock is closing time for most businesses. So, when a phone call is made to a business at 4:45 someone should answer, right? Apparently not in today’s world.
Reality: No Life at the Beach
Everyone knows that making assumptions can lead to problems, especially in the business world, when it can cost you time and money.
It Takes Two
Collaboration among trading partners can be a great and productive thing – except when it’s a one-sided exercise.