Import Insights: Delivering the Sale
‘Delivering the sale’ can mean a lot of things to a lot of people. For me, it means jumping through whatever hoops I need to jump through to get the parts my customer needs. From my domestic parts background, I remember completing nearly every sale on the first pass. That is, we usually had everything
Mechanic Connection: Sourcing Engine Parts
Because of the time and expense involved, many factors go into sourcing engine parts. It’s a typical scenario: a late ’90s front-wheel drive van suffers a blown cylinder head gasket and the owner drives the vehicle until the engine quits. Upon initial inspection, the engine will crank, start and run, but produces a one-half crankshaft-speed
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world
Reman Opportunities
Last month’s ARI story posed some questions about the reman business. This month, we take a look at reman’s future.
Redefining Reman: Challenges and Opportunities in an Evolving Category
While the response to last month’s article, “The Collapse of American Remanufacturers Inc: An In-depth Look at ARI’s Fall into Bankruptcy,” was overwhelmingly positive, some felt that it put remanufacturing in a less-than-positive light. Curious about reman’s future, we asked remanufacturers and distributors to discuss reman’s opportunities, and how the reman industry is addressing new off-shore challenges.
Reman Opportunities
Last month’s ARI story posed some questions about the reman business. This month, we take a look at reman’s future.
Import Insights: Paper Catalogs vs. The Computer
Although computer-based cataloging has become the norm in sourcing parts, there are still great benefits to using good ol’ paper.
Let Me Count the Ways
In a profession where your accomplishments can be overshadowed by your shortcomings, the overwhelming majority of this industry still appreciates your hard work.
Publisher’s Perspective: The Point of No Return
I‘ve just hung up the phone, after having an interesting conversation with one of my favorite readers. He runs a successful chain of stores in New England, and I’m always more enlightened after having spent even a small amount of time with him. What prompted his call? It’s the alarming rate of labor claims his