Building a Total Market Strategy
Want to grow your business, earn more money and chart a course for the future? Maybe it’s time for a Total Market Strategy.
Another Return? Who’s at Fault Here?
Returns are part of running a parts distribution business. But shouldn’t technicians be somewhat responsible for the product they return? As it turns out, the answers depends on the situation.
Store “Gap Analysis”: Bridging the Gap
Training is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
What do Creditors Really Want?
At some point, the majority of parts store owners have to secure funding in the form of loans from creditors. Whether it’s necessary for more inventory, store upgrading or expanding operations, how the creditor views your business determines the outcome of the financing you seek. Unlike the focus of the parts store, which is directed
It’s a Solution, Not a Cost
There are precious few things in this business that can’t be solved with employee and customer training. Here are just two examples. Is there anything training can’t solve? In the lofty circles of industry cocktail party conversation, lots of lip service is devoted to all sorts of industry woes. Perhaps none, however, is as lamented
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
The Path to an Efficient Store
Ever heard of Six Sigma? It’s all the rage among parts manufacturers in their never-ending quest to find the zen of efficient operations. At the heart of Six Sigma is Kaizen, and you can use its techniques to create a more efficient business environment too.
You Want Fries with That?
It’s no clich: Add-on sales can add some serious numbers to your store’s bottom line. Just ask any waitress.
Turn Your Store into a “Learning Organization!”
Employees can do their jobs faster and better if they know the critical elements before starting the tasks. Or to use the better-known clich: "Knowledge is Power." Training Part ITraining is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
Mirror Image
Counterfeiting is big business, accounting for five to eight percent of all goods sold worldwide.