ReMaTec 2019 Focuses on Future of Remanufacturing

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Events

ReMaTec 2019 Focuses on Future of Remanufacturing

ReMaTec 2019 in Amsterdam “brought reman recognition to a whole new level,” according to show organizers.

Counterman Staff
By Counterman Staff
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ReMaTec 2019 in Amsterdam “brought reman recognition to a whole new level,” according to show organizers.

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The show’s opening ceremony announced the Remanufacturer of the Year Awards, which recognized the achievements of Knorr-Bremse, CRP Industries and Fernand Weiland (FJW Consulting).

The InnovationLAB and the ReMaTec Theatre were particularly popular, with special keynotes from MAHLE, Volvo and PwC Autofacts. An industry dinner at a historical venue at Dam Square in Amsterdam brought OEMs and remanufacturers together to discuss the changes that will disrupt the future of the reman industry.

During ReMaTec 2019, visitors were able to enjoy keynote and expert sessions, and the live demo on augmented reality. There were side events held during the show, including the International Conference on Remanufacturing (ICoR), the Dutch Aftermarket Day and the 1st International Forum on Wind Turbine Remanufacturing, to name a few.

Four out of five visitors who attended the event were international visitors, according to show organizers.

While visitors and exhibitors were conducting business on the show floor, the InnovationLAB was full of professionals ready to take on new insights from the industry. The ReMaTec Theatre welcomed an engaged audience, which gave way to interactive Q&As during keynotes from MAHLE, Volvo and PwC Autofacts. 

Remanufacturer of the Year Awards 

The Remanufacturer of the Year (RotY) Awards recognize the achievements in technical excellence, commitment to quality, impact on the reman industry and customer service. This year’s winners are Knorr-Bremse (Best Reman Process Optimization), CRP Industries (Best Reman Business Innovation) and Fernand Weiland/FJW Consulting (Best Reman Ambassador).

Future of Reman

Christoph Dutschke, technical coordinator of trainings at MAHLE Aftermarket, delivered the first keynote, on “Dual Strategy for Powertrain Development of Internal Combustion.” Dutschke took the audience along on MAHLE’s vision for what the future of drivetrain will be.

Volvo’s Dick Cruslock, strategy and program manager, global customer service, gave a keynote on Volvo’s remanufacturing program, which restores replaced parts to their original specifications. Cruslock’s speech drew many visitors and exhibitors to the ReMaTec Theatre, and an interested Q&A with the audience concluded the highly appreciated speech. 

Christoph Stürmer, global lead analyst at PwC Autofacts, delivered a keynote on the “5 Trends Transforming the Automotive Industry.” He discussed the generic types of mobility and the demand for mobility transformation and regulations based on demographic dynamics and urbanization. Sturmer noticed people “are very interested in understanding the future of their industry.” He continued by explaining that “the opportunity of the remanufacturing industry is going to shift from fixing parts that are already broken to replacing and refurbishing parts that are outdated or need a technical change.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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