VIDEO: Next-Level Customer Service
What separates an average counterperson from a Counter Professional of the Year?
VIDEO: How To Handle Angry Customers
In any retail setting, dealing with the occasional irate customer is a fact of life.
How to Handle Angry Customers: Using Emotion to Your Advantage
Auto parts stores and repair shops face a unique challenge: The majority of their customers are uncomfortable in the world of vehicle maintenance and repair.
Word-Of-Mouth Is Ignored – Unless The News Is Bad
In my experience, word-of-mouth rarely works when you’re passing on something positive.
