Cores And Store Profitability
Keeping track of core inventories is a controllable way of maintaining a healthy inventory, and boosting monthly profits.
VIDEO: Building Customer Relationships
Solving problems maintains customers.
AAPEX Service Advisor Of The Year Excels At Relationships
Jason Sexton is a teacher at heart, and his belief in building and nurturing customer relationships is core to his work.
Get Ready For Your ASE P2 Test With This Webinar
The webinar is scheduled for 2 p.m. Eastern on Thursday, Sept. 10.
The Great Outdoors: Tips For Selling Trailer Parts
Addressing these maintenance items can help ensure that your customers’ last-minute camping trips go off without a hitch.
VIDEO: Return Policies
For those of you behind the parts counter, returns are a fact of life.
VIDEO: Supersize Your Counter Sales
ECounterSales provides the tools to monitor, motivate and incentivize front-line salespeople.
Curbside Pick-Up Or Curbside Letdown?
A recent visit to a home-improvement retailer did not go well.
VIDEO: Next-Level Customer Service (Part 2)
2019 Counter Pro of the Year Pete Chapman offers some tips for outstanding customer service.
VIDEO: When Auto Parts Come Back
There are a number of proactive ways to reduce the frustration and frequency of these transactions.
Multilingual Parts Pro Charles Dumont Has Found His Niche
A big reason for Dumont’s success is his ability to communicate and connect with the region’s Latino population.
VIDEO: Next-Level Customer Service
What separates an average counterperson from a Counter Professional of the Year?
