Providing outstanding customer service is about getting the little things right, day in and day out.
“For me, going the extra mile means asking enough questions that I fully understand what the customer is looking for, and giving the kind of effort that I hope someone would give to me,” says Pete Chapman, 2019 Counter Professional of the Year. “If I don’t know the answer to a question, that usually means I need to ask more questions, because sometimes not knowing the answer means you don’t understand the question. But if all else fails, it’s always OK to ask one of your colleagues for help.”
This video is sponsored by the Automotive Distribution Network.