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Counterman Education Center

VIDEO: When Auto Parts Come Back

There are a number of proactive ways to reduce the frustration and frequency of these transactions.

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The most powerful weapon counter pros have in their arsenal is good communication. Obtaining the relevant information about the vehicle and understanding the customer’s expectations can help reduce returns of incorrect or unsatisfactory product. 

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And fully explaining your responsibilities as a seller can help to limit the number of questionable returns.

This video is sponsored by the Automotive Distribution Network.

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