ZF Aftermarket to Showcase Entire Product Portfolio at AAPEX 2018

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ZF Aftermarket to Showcase Entire Product Portfolio at AAPEX 2018

AAPEX attendees will have the opportunity to get hands-on experience with ZF Aftermarket technology, the company noted.

Counterman Staff
By Counterman Staff
Published:
ZF Aftermarket at Automechanika Frankfurt

ZF Aftermarket will have its entire branded-product portfolio on display at AAPEX 2018 and the 2018 SEMA Show, the company said.

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The company markets its products under the ZF, Lemförder, SACHS, TRW and Stabilus brands.

“For long-term success, it is important to develop from a traditional repair business to a smart mobility service provider,” the company said in a news release. “As ZF Aftermarket will prove during the 2018 Automotive Aftermarket Industry Week, the concepts and products necessary for success already exist.”

ZF Aftermarket strives to provide customers with the latest and most innovative technology, and AAPEX attendees will have the opportunity to get hands-on experience with the technology, the company noted.

Attendees will be able to take an inside look at a ZF transmission with Hololens technology. The advanced technology allows viewers to take a tour through the inner workings of a ZF transmission, viewing each of the unit’s components working together.

After taking a tour of the inside of a ZF transmission, attendees will have the chance to go hands-on with a variety of ZF Aftermarket products, including a ZF eight-speed hybrid transmission, a full TRW-branded corner module unit, a SACHS dual-mass flywheel, Lemförder chassis products and more.

The ZF Technical Training team also will be a prominent feature at AAPEX, offering more than 20 technical training sessions at ZF booth No. 5062 and the Mobility Garage (booth No. 58005). Training topics range from modern driving dynamics to the basics of ZF transmission technology.

ZF Aftermarket will be hosting a technology session at 11 a.m. on Wednesday, Oct. 31, at the Let’s Tech stage. ZF Technical Training Manager Dirk Fuchs will present “Radar Sensors in Modern Chassis Systems,” which discusses how to identify different driver-assist functions and their operations, while also being able to describe functions and impact of radar and camera systems.

ZF Aftermarket will be located at booth No. 61010 at the SEMA Show.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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