Ever have a difficult customer, you know, the one who “knows more” about auto parts than you do, the one who brings back return after return?
How do you deal with that? What are some tips you use to calm a cranky customer?
Share your story below. We’d love to hear more about it.
Whether your customer asks for a gasket or a seal, you know one thing: They’re trying to stop a leak.
Terminology is one of the hurdles we face day in and day out in the automotive industry. It varies between automakers, parts suppliers, technicians and consumers. Gaskets and seals are some of those terms that are easily mixed up from time to time. So, what’s the difference between a gasket and seal, since they’re both designed to do the same thing?
Dorman offers these three tips to help to determine if it’s a valid warranty claim.
These simple guidelines will help you ensure that your customers have everything they need.
This often-overlooked undercar part
ensures a smooth transfer of rotational motion.
Automotive solenoids translate electrical impulses into mechanical movement.
Even EV batteries aren’t immune to the effects of extreme winter weather.
Being able to answer this question can help prevent them from failing prematurely.
With the proliferation of computer electronics, there were just too many sensors and wires.
The frequency of changes has increased in recent decades.
