A customer comes in with a serpentine belt in their hand and says it’s making a squeaking noise.
While your first instinct might be to sell them a new belt and get them on their way, this is one of those situations where you need to redirect the conversation before selling them any parts. Otherwise, you might see that same customer in your store a few days later.
This video is sponsored by The Pronto Network.
In this video, discover how modern collisions impact a complex array of sensors, actuators, and electronic safety systems.
Squealing tires. Crunching metal. Breaking glass. Sounds that announce a vehicle collision.
The sounds remain the same, but the collision repair orchestra includes a broader range of instruments than ever before. What yesterday might have been repaired with a body panel, frame straightening and some paint, today often requires a complex assortment of sensors, actuators and components that also may need to be replaced to ensure a successful return to service.
In this video, we explore how electronic systems are revolutionizing vehicle stability and control.
Listen to Part II of this interview with Bridgestone Golf’s Dan Murphy.
Understanding the interplay between these fundamental components is essential to comprehend how the HVAC system operates.
If your customer’s timing chain fails, it can lead to serious engine damage and repairs can be complex and costly for your customer.
Learn about lateral runout (LRO) and disc thickness variation (DTV) and why new rotors and pads alone won’t always solve issues.
In this video, we explain how the radiator core works, common issues like clogs and leaks, and why maintenance and correct coolant are crucial to avoid engine problems.
Find out if the transmission control module (TCM) is programmed — this critical step is often missed and can cause significant issues.
When you’re recommending replacement shocks for a Class 3 vehicle or higher, here’s something to keep in mind.
