Selling Tools For Automotive Electrical Repairs

Selling Tools For Electrical Repairs

Sensors, switches, solenoids and actuators require electrical power to do their jobs.

We deal with a LOT of electrical components on a daily basis, but equally important is the wiring that connects these components to the rest of their circuits. Sensors, switches, solenoids and actuators require electrical power to do their jobs. Quite often, though, our customers condemn the part we just sold them as “defective” when it doesn’t fix their issue.

Considering the thousands of feet of wire in today’s automobiles, along with dozens of quick connectors and repair pigtails, sometimes it’s just a matter of bad wiring that causes our quality parts to look bad. Repairing these wires and connections requires only a handful of basic tools and some universal supplies, many of which we sell and stock every day.

Electrical troubleshooting can be intimidating to the novice, and sometimes frustrating even for the professional. At its most basic level, all we really need is power at the correct voltage, and a ground to complete the circuit. Diagnostic tools of all kinds use basic electrical principles to help us find and isolate the problem. From the most advanced digital volt ohm meter (DVOM), right down to a homemade continuity tester made from wires and a light bulb, you’re looking for the potential to pass electricity through a circuit.

The DVOM, also known as a “multimeter,” combines many of these tests into one handheld unit. It can test for continuity, resistance, voltage and amperage, giving the user the ability to diagnose issues in powered or ­­un-powered circuits. Specialized attachments can test spark plug wires, fuse blocks and even probe temperatures.

The simple “ice-pick” continuity tester is sort of a “go/no-go” gauge to show if there is a break in a powered circuit. If a completed circuit is ON, it lights up. No lights? No power! The self-powered test light is similar to the continuity tester, but has its own power source, so it can be used on components that are disconnected from their circuit. These can be used to actuate solenoids and switches, and power other circuits for component testing.

Once the problem in the circuit has been diagnosed, we must repair the fault in the circuit. If a standalone component is bad, we simply replace it with the appropriate cataloged part. If the fault is in the wiring or a connector, other tools and supplies will be required. For connector failures, technicians often simply connect a new pigtail to the existing wire ends, taking note of the position of each wire and its color coding. For wire failures, the technician would repair or replace the damaged section of wire.

These wiring repairs can be done in many different ways, with varying results and quality.

The most common type of wire repair is a “crimp” connection. A repair terminal or connector is attached to the wire end by stripping away approximately a half-inch of insulation, sliding the terminal over the bared wire and crimping it into place with a plier-type crimping tool. This is only a mechanical connection, and aside from twisting wires together by hand (NOT recommended, by the way!), this is the weakest and least effective type of wiring repair.

The best method of inline wire repair is to twist the wires together and solder the joint, creating a conductive and solid connection that lasts much longer than crimp-type connections. This method requires additional tools and supplies: a soldering iron, rosin-core solder and heat-shrink tubing to insulate the soldered joint. An “in-between” alternative is the heat-shrink crimp connector, which is crimped in place, then heated to create a weather-resistant seal. A quality electrical tape can be used to protect crimped or soldered repairs, but heat-shrink provides better protection. Heat-shrinking can be achieved with a heat gun, or (carefully) with a disposable lighter or mini-torch.

In addition to the most common diagnostic and hand tools, there are a wide array of specialty tools available for various wiring-repair tasks. Some of these are gimmicky, single-purpose tools, but others can be incredibly handy, like terminal-release tools. These special probes are used to release individual wire terminals from their connector housings, although small picks or screwdrivers can work in a pinch. These tools also are helpful for separating connectors from their mating components. Test leads, with pins or alligator clips, also are handy additions to the electrical toolkit, as well as a good variety of repair terminals, wire, tape and fuses.

Most of these tools and supplies fall into the category of “non-catalog” ­parts, although pigtail connectors usually are found alongside the components to which they connect. Depending on the skill level of the individual customer, you may find yourself recommending one or more of these tools and repair supplies. Knowing these best practices, as well as what tools and supplies are necessary for a particular repair, allows us to recommend the most appropriate solutions, even if it isn’t the component your customer came in for originally!

You May Also Like

ASE Education Foundation Seeking Outstanding Instructor

Nominations are being accepted for the 2024 Byrl Shoemaker/ASE Education Foundation Instructor of the Year award.

Applications are now being accepted for the 2024 Byrl Shoemaker/ASE Education Foundation Instructor of the Year. The award recognizes a high school or college instructor from an ASE accredited automotive, diesel/truck or collision repair program who demonstrates excellence through their personal dedication and commitment to the young men and women who have chosen to pursue a technical career in the automotive service industry.

Why Does Engine Coolant Need Replacement?

Two specifications can be used to justify replacement — the condition of the additive package & the freezing point.

Gaskets vs. Seals

Whether your customer asks for a gasket or a seal, you know one thing: They’re trying to stop a leak.

Gaskets and Seals
Check the Part: Return Guide for CV-Joint Kit

Dorman offers these three tips to help to determine if it’s a valid warranty claim.

CV Joint Kit
Selling the Complete Brake Job

These simple guidelines will help you ensure that your customers have everything they need.

Brake Job

Other Posts

LITESTIX Work Light by BendPak Now Lasts Longer

Larger battery keeps rechargeable hands-free light shining bright for up to seven hours.

Lisle 61860 Oil Filter Housing Torque Adapter

Prevent over-tightening of plastic and aluminum oil filter canisters and filters.

Getting to Know Driveshaft Couplers

This often-overlooked undercar part
ensures a smooth transfer of rotational motion.

Driveshaft Couplers
Solenoids: Energizing Motion

Automotive solenoids translate electrical impulses into mechanical movement.

Solenoids