Build A Market. But How?
Everyone who has been in the parts business for any time at all usually has a following of some sort.
Goals, Praise, Reprimand
Three simple rules can be a recipe for success in your parts operations.
The High Cost Of Not Training
There is a theory out there that there are three levels of counterpersons. You have simply 1s, 2s or 3s.
Some ‘Wasted Days’ Are Better Than Others
Every day is a learning adventure and no time that is spent investing in people who care and want to learn is a ‘wasted day.’
What makes someone a true automotive aftermarket parts professional?
What is a true parts pro? It depends on whom you might ask.
What Not To Do in Retail Aftermarket Auto Parts Sales
Remember the Ten Commandments of Customer Service?