Best Business Practices For Shop Owners

Best Business Practices For Shop Owners

Follow along as Doug Kaufman and Philip Austin discuss real-world questions shop owners ask.

In this episode of Shop Squad’s “Now You Know” podcast series, Doug Kaufman from ShopOwner Magazine and Philip Austin, manager of technical training with NGK/NTK, discuss real-world questions shop owners ask Austin that don’t necessarily fall into the standing training regimen.

You May Also Like

A Simple Strategy to Reduce Fraudulent Returns [AUDIO]

Members of the Automotive Sales Council talk about the “Check the Part” campaign.

The Automotive Sales Council estimates that warranty abuse costs auto parts manufacturers and distributors more than $600 million each year, although members are confident that the actual number likely is much higher.

Our guests on this episode are doing their part to educate counter pros on the importance of “checking the part” before accepting a warranty return at the parts counter. The Automotive Sales Council’s “Check the Part” campaign is an initiative that aims to reduce the sky-high return rate in the automotive aftermarket. 

Morris Auto Parts Stands the Test of Time [AUDIO]

The inaugural episode of “Behind the Counter” features Harris Steinberg, owner of the 101-year-old parts store.

Morris Auto Parts Stands the Test of Time [VIDEO]

The inaugural episode of “Behind the Counter” features Harris Steinberg, owner of the 101-year-old parts store.

Pronto Network President Robert Roos On ‘AMN Drivetime’

Next year will mark 40 years for Roos in the industry, and he says it’s been an incredible journey.

‘AMN Drivetime’ Chats With Tendeco President John Lussier (Podcast)

Bill Babcox and John Lussier discuss supply chain challenges, the value of OE heritage, international business and more.

Other Posts

Free Webinar Will Ignite Your Spark Plug Knowledge

The Feb. 27 webinar will cover spark plug nomenclature, electrode design, high-ignitability spark plugs, new spark plugs designs and more.

NGK Webinar
NGK/NTK, Autel to Present Diagnostic Webinar Sessions

Initially, the 60-minute sessions will be released through Autel’s live webinar series.

NGK’s Franchelle Thomas Receives AASA DEI Award

Thomas, director of culture, communication & people for NGK, received the award on Nov. 2 at AAPEX in Las Vegas.

NGK Spark Plugs Makes Leadership Appointments

The company appointed Megan McDonald and Alex Sanchez Salazar to the leadership team.