A Student of the Industry
Counterman’s 2008 Counter Professional of the Year Craig Bradley gives back by educating others.
Sorry, I Prefer Paper
With paper catalogs, an error is found once. I can make a notation or use sticky paper or a paperclip to mark it so it can be shared with other counter people. There’s no way to make notation with e-cats I’ve used. I have found e-cats may fix one listing but other new mistakes pop
Wake Up to the Computer Age
I’m a 32-year veteran of the auto parts business and am ASE certified in eight areas. While it’s good to have paper catalogs at a backup, in some instances, an e-cat is better. At NAPA, we have an e-cat system that shows exhaust diagrams. It’s very useful and faster to look up online than on
Activant Prism Helps Increase Revenue and Productivity at Deb’s Auto Parts
In the past 20 years, the number of aftermarket SKUs has exploded. With that fact in mind, running one parts store these days is quite a lot of work. But add in another location, and you’ve got a mind-numbing number of products to keep track of. That prospect doesn’t seem to frighten Clive Treharne, owner
Get On Board With Foreign Nameplates
Remember, the first six letters in ‘important’ are ‘import.’
Keeping Up Professional Standards
How can a distributor help in this area?
Leadership 2.0 Attendees Hone Their Skills
Twenty-five people from a diverse cross-section of the aftermarket industry gather to plan, ponder the future.
Next-Generation Import Specialist Tests Launch at AAPEX 2008
by Lee Kadrich The aftermarket parts and service industry needs qualified personnel to drive sales and provide top-notch customer service. Recognizing this need, the Auto International Association (AIA), a segment of the Automotive Aftermarket Industry Association (AAIA), created its certification program in 1989. Recently updated, the program is designed to help create “real experts” in
Sourcing OE Brands vs Aftermarket
Warranty, performance, reliability all factor into the decision.
The Lost Art of Associated Selling
In August, we discussed the issues that surround merchandising, visual merchandising, planograms, proactive merchandising and the general use of our imagination. The value of these topics can only be established by assessing how much they strengthen the bottom line. The efforts taken to transform a store won’t happen overnight.
Our Business Relationships are Like Dominoes
Last night was special. My wife was “out.” I was “in.” Neither of our two grown children was in crisis and it looked like I could do just about whatever I wanted to. As luck would have it – and, despite the fact that I have access to more than 200 stations through my super-duper,
ASE P2 Test Preparation Guide
This month, Counterman magazine publishes its annual test preparation guide to the upcoming ASE automobile parts specialist (P2) test. This fall’s nationwide testing dates are Nov. 13, 18 and 20.