Don’t Let Unperformed Maintenance Slip Away
Unperformed maintenance was at $50 billion in the late 1990s, up to $67 billion in 2011, according to the 2013 Automotive Aftermarket Status Report published by the Automotive Aftermarket Suppliers Association (AASA).
What Metal Music Can Teach Us About Business
How you think is everything.
How Can You Hate Cars?
The University of Michigan reports that the number of 16-year-olds with a driver’s license has dropped from 46 percent in 1983 to 31 percent in 2008. That is a trend that has been continuing, and for several different reasons.
Happy Birthday Gmail
Just nine years ago there was no Gmail? It’s hard to believe, as they are so present in our daily tech routines today.
W-H-Y: Three Letters That Explain How We Think
As counter professionals, we are asked numerous questions daily.
I’m Lost. Show Me The Waze
Waze users automatically report their driving speed using the phone’s GPS triangulation features, and if they hit a slowdown, they simply click on a variety of alert buttons, instantly transmitting the traffic alert to all other users not yet snarled in the traffic jam.
Check Your Brain At The Door?
We are all accountable to someone. Accountability does not have to be to someone but can be to ourselves.
Soon, You Won’t Be Allowed To Drive. And Why That’s Good For Us.
This is all very good for the aftermarket. Why? Because there are going to be many more vehicles on the road in the future. And they’re all going to need repairs. It’s all a matter of numbers.
Are You Ready For This?
This is all really great stuff and it is aimed at one thing — our safety.
Excellent Customer Service: Easier Than You Think
We continually talk about the customer, when does customer service end? Obviously never.
DTFM: Deliver This For Me
In a radical plan, Walmart will ask some of its customers to sign up to deliver online orders in exchange for discounts on the stuff they came to the store to buy; customers will drop the online orders off on their way back to their homes.
As The Led Zeppelin Song Went, ‘I’m Gonna Leave You’
How do some people in “customer service” care seemingly not one iota about it?